FAQ

Our goal for cosmetic OEM processing is to provide the safest and most effective products for our customers and the market. Our strict testing and quality control standards make this achievable. Our products are tested not only during development and production, but also during filling to ensure consistent and stable effects. All our product formulas undergo top-quality inspections with stateoftheart equipment.

Yes, we have a Cosmetic Production License. We have obtained GMPC and ISO22716 certificates, and completed registration on the US FDA official website.

We have been in the cosmetics industry for nearly 30 years. We originally sold raw materials, and our processing factory in Guangzhou was established in 2002.

95% of our customers are maternal and infant brands. You can check the brand wall on our official website to view our partners.

Our products are sold worldwide, mainly in department stores, supermarket chains, beauty salons, spas and numerous online retailers.

Zanyu covers a plant area of 30,000 square meters. We comply with ISO 22716, US GMP and SGS production standards with an annual output of 30,000 tons. We are one of the few domestic cosmetic manufacturers with an annual production capacity of over 10,000 tons.

We offer free samples and formula trial services. You only need to inform us of your requirements and provide your company certification. Feel free to contact our customer service if you want samples or discuss our existing ready‑made products, and our representatives will be glad to assist you.

For bulk raw materials: 1 ton for washing products and 200 kg for cream products. For packaging materials, the MOQ is 10,000 bottles.

Simply call 13622880576, and a sales manager will get in touch with you. If you want our representative to contact you first, fill out our contact form. We will reply to you promptly, answer all your questions, provide product catalogs and assist you with ordering.

The production cycle for new orders is about 3 to 4 weeks, depending on the total order volume. We try our best to deliver quickly without compromising product quality and safety.

Established cooperative clients can reorder via email, fax or phone by contacting their dedicated customer service representative.

The production cycle for repeat orders is about 2 weeks, subject to the total order quantity. We prioritize quality and safety inspections even for rush replenishment orders.

Packaging procurement and product testing require fixed lead times, so we recommend placing orders in advance. However, we understand unexpected urgent demands. If you provide full order details, we will arrange priority production strictly without skipping any quality and safety procedures.

You are always welcome to visit our factory, which is located at the foot of Maofeng Mountain National Forest Park in Baiyun District, Guangzhou. Please contact us in advance if you plan a factory tour, and we will arrange the whole visit schedule for you.

We maintain close communication with raw material suppliers. We are the first to learn about all new raw materials and market selling points in the industry.

Yes, we do. Our R&D center cooperates with the School of Chemistry and Materials Engineering of Jiangnan University, focusing on continuous innovation and rigorous R&D for maternal and infant skin care. We have a team of more than 100 R&D and testing specialists. We develop forward‑looking and marketable formulas customized to client demands and market trends, covering formula trial, adjustment and full testing. Up to now, we have developed around 28,000 formula types and launched over a thousand finished products sold through all major domestic sales channels.

We adopt organic and natural raw materials to develop safe formulas for pregnant women and infants, with the following advantages: Hypoallergenic formulas; Passed safety assessments for pre‑natal and post‑natal mothers; Safe for breastfeeding period; Free of phthalates, parabens, phenoxyethanol, BPA, caffeine and alcohol.

Yes, we provide customized formula development. We are equipped with complete in‑house laboratories and an independent R&D department to fully support customized product development based on your market positioning and specifications.

Demand confirmation → Formula design → Sample trial production → Efficacy testing of samples → Test result analysis → Stability evaluation → Formula safety assessment → Sample delivery & formula confirmation → Further stability and toxicology testing → Production process & regulatory document drafting → Pilot sample confirmation → Pilot trial → Formula filing into library. The whole customization cycle is normally 4 to 6 weeks, depending on formula stabilization progress and raw material availability. We will never sacrifice quality for faster delivery.

Yes, we can copy formulas from samples you supply, and add exclusive functional features and ingredients as you request.

The unit cost of customized formulas depends on multiple factors including formula complexity, active ingredient types and addition ratios, target product categories and price positioning. Our engineers and customer service team will calculate a full quotation covering raw material expenses and laboratory testing fees. Contact us for detailed cost information.

Contact us and your dedicated sales manager will guide you through the whole selection process. You may browse our online product catalog and official documents first, and our manager will recommend products matching your marketing positioning.

Yes, you can order semi‑finished products to fit your business demands.

We supply various specifications from small trial packs to large bulk drums.

Please contact us immediately once you find broken or damaged products after shipment. We will fairly handle all transportation damage cases reasonably.

Generally we do not accept returns, exchanges or refunds. However, we will fairly review special unexpected incidents case by case. Please call your dedicated customer representative to discuss return issues if necessary.

We do not manufacture traditional color cosmetics. But we can produce BB creams, CC creams and various serums. If you need full makeup lines, we can recommend reliable partner manufacturers.

Yes, we produce functional cosmetics such as whitening and spot‑fading items. According to the latest cosmetic regulations, special‑use cosmetics require dedicated filing and registration.

Your sales manager will guide packaging selection. We will recommend packaging solutions based on your formula ingredients, brand positioning and budget range.

We do not produce packaging ourselves, but we can assist you with purchasing. We have stable packaging suppliers with over 10 years of cooperation experience, offering all tiers of packaging from PET/PE plastic, glass to aluminum. We can also provide supplier contact information for you to purchase independently, with full guidance from your sales manager.

Yes, we support consigned filling with customer‑supplied packaging.

Packaging upgrading will incur extra costs. Price differences depend on material, printing and special craftsmanship.

1. Plastic bottles: PET lead‑time 25 days, PE lead‑time 15 days. For capacity above 1000ml, MOQ 5000pcs for PET, 3000pcs for PE. For capacity below 800ml, unified MOQ 5000pcs.
2. Glass bottles: MOQ 5000pcs, lead‑time 50‑60 days.
3. Tubes: MOQ 10000pcs, lead‑time 30 days.
4. Pumps: MOQ 10000pcs, lead‑time 25‑30 days.
5. Cartons: MOQ 100sets, lead‑time 12‑15 days.
6. Color boxes: MOQ 10000pcs, lead‑time 15‑20 days.
7. Labels: MOQ 10000pcs, lead‑time 12‑15 days.
8. Blister packs: MOQ 10000pcs, lead‑time 15 days.
9. Laminated bags: MOQ 300kg, lead‑time 30 days.
10. Soap outer packages: MOQ 10000pcs, lead‑time 12‑15 days.
11. Lipstick tubes: MOQ 10000pcs, lead‑time 65 days.

We cooperate with multiple third‑party design agencies and can match designers according to your budget. Our in‑house designers can make simple‑format labels for free.

You can design labels on your own. Please confirm dimensions and regulatory compliance requirements with our sales manager before finalization.

We can assist you to write compliant label content which meets domestic cosmetic regulatory requirements.

We provide one‑stop agency service for cosmetic filing together with regulatory consultation.

We can assist you with third‑party product testing applications.