FAQ

In the unlikely event that you receive broken or damaged products in your shipment, please contact us as soon as you can. Since unexpected events can happen during the shipping process, we guarantee will handle each situation with fairness.

Our products are not only tested during development and production, but also during the filling process to ensure consistent and stable results. All of our product formulations are scrutinized for the highest quality using state-of-the-art equipment.

Yes, all of our processes are GMPC Compliant. We also are an FDA Registered facility and an ISO 22716 Certified Personal and Skincare Contract Manufacturer.

We have devoted more than 20 years to establishing our brand as a manufacture of mother and baby skin care Market. With our expertise in baby skin care, body care, specialty pregnant woman care, and professional use of formulations, we can create high cost performance and innovative products for the global beauty market continuously

Due to confidentiality agreements with existing clients, we cannot disclose the names of our customers. However, we can tell you some brand they allow ours to say, you can check on our home page on the brands wall.

Our products are marketed and sold all over the world. But 80% in China , based on the population of babies. They are available in leading department stores, mother and Baby shop, maternity hotel, and many internet retailers.

Our annual production could reaches 30,000 tons. We have a modern manufacturing facility and a highly qualified R&D team, we also strictly follow GMPC standard and SGS standard. All these efforts we make is trying to provide a complete skin care product line to our customers. 

Yes, we offer product samples. These samples is free as our samples bottles. in the beginning you just need to pay the shipping cost . To request samples, or to discuss our available products, please feel free to contact us, and an account representative will be happy to assist you.

Our minimum order size is currently 500 pieces per sku for Private Label orders and Custom Formulation batch sizes starting at 100 Kilograms (25 Gallons).

We make it easy for you to place your first order, just call us at+8618665656010 or add ours WeChat18665656010 ( Chinese WhatsApp almost everyone do business in China use that) or Email us. and an account executive will be available to discuss your order. If you would like for a representative to contact you, just complete our contact us form and we will contact you as soon as possible to answer any questions you may have, provide you with our product catalog, and assist you with an order.

Our turnaround time on new orders is about 3-4 weeks, however this can vary depending on the size of the total order. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.

For established customers, you can re-order by contacting your account representative by email, fax, or phone.

Our turnaround time on new orders is about 3 weeks, however this can vary depending on the size of the total order. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.

It is important to us that you understand the process we go through to deliver a final product to your doorstep. If you are interested in Private Label products OEM, visit our Private Label OEM for an in-depth explanation of the process. If you are interested in Contract Manufacturing, visit our Contract Manufacturing Works section（ODM） for an in-depth explanation of the process.

You certainly can visit our facility, and we would love to have you. We are located nearby the Mt Maofeng national forest park in Guangzhou China. If you are in the area and would like to schedule a visit, please contact your account representative to set up a time. If you don’t yet have a sales representative, please contact us and we will plan your facility tour.

one of our customer service representatives will get back to you as soon as possible.

Yes, our factory is a subsidiary of Raw material department Group CO., Ltd. The parent company is specializing in R & Production and sales of surfactants and oleochemicals, provides third-party testing and certification service for food safety, environment, and occupational hygiene. The company has been developing the industrialization of scientific and technological achievements. Now it has become the leading enterprise in the field of surfactant and oleochemicals. This background makes us carry the most Up-to-Date Ingredients. Also We maintain a close relationship with our raw material suppliers, and are always the first to know about new discoveries.

Yes, we do carry stock formulations for Private Label. With more than 300 stock formulations available for mother and baby products .

Yes, we do formulate with both natural and organic ingredients. Many of our formulas are clean, and are formulated using both natural and organic ingredients.

No, we do not use parabens in our products. All of our products are paraben-free.

Yes, we do manufacture custom formulations. Our fully equipped in-house laboratory and research and development department provides the perfect resource for clients to custom formulate products according to your market needs and specifications. We can make your product vision a reality.

Yes, we can use another product to help formulate the product you wish to manufacture.

The cost per unit for a custom formulation depends on many factors, including the complexity of the formula, active ingredients, percentages, etc.

The testing costs depends on third-party testing agency or our lab. Some testing need to let the agency do it and give the report it needs to pay. Our lab can do most normal testing and we don’t charge any fee.

Your representative will help you choose the products that are best suited to your marketing requirements.

Yes, you can order your products in the size that best suits your company’s needs. We manufacture our products in many sizes, ranging from small single unit doses to large bulk drums.

In the unlikely event that you receive broken or damaged products in your shipment, please contact us as soon as you can. Since unexpected events can happen during the shipping process, we guarantee will handle each situation with fairness.

Product returns are not usually accepted. In most cases we cannot exchange, refund or return your items as we consider all orders custom. However, we understand that unexpected events can happen and we will review each situation with fairness. If you need to speak with us about a return, please call your representative directly, or click here to contact us.

No, we do not manufacture makeup products in the traditional sense. However, we do manufacture a wide range of BB Creams, CC Creams.

Sorry,we don’t have a packaging stock, however we work with many nice packaging factory,  Ours account executive will guide you through the process of selecting from this extensive variety of packaging options. You will choose your product packaging based on ingredients, formulation, consistency, branding and budget.

Yes, you are welcomed to supply your own packaging if you wish.

Yes, upgrading your packaging can incur additions costs from those quoted. The prices vary depending upon the paging component chosen.

Yes, we supply the labels for your products. You will work with our graphics team to ensure the look and feel of the label clearly conveys your branding message.

Yes, you can certainly make your own labels. If you choose to do so, it’s important to speak with your account executive to discuss the packaging and labels sizes required.

Yes, we can use your existing artwork or designs to create your new labels. Our graphics teams requires your artwork to be high resolution graphics file, preferable in .eps or .ai format. Once they apply your artwork to your labels, we will provide you a full color proof for your approval.

The following information must appear on the principal display panel.

· An identity statement

· An accurate statement of the net quantity of contents

The following information must appear on an information card

· Name and place of business, Distributor statement

· Material facts

· Warning and caution statement

· Ingredients.

For more detailed information, please check your local cosmetics office department. 

Our strongly recommends that you review your country’s rules and recommendations regarding cosmetics claims before finalizing any printed materials. We can help you the information you want.

Your labels will be reviewed internally for compliance. However, for a thorough explanation of cosmetic labeling regulations, refer to FDA’s Cosmetic Labeling Manual and the FDA regulations www.fda.gov

Yes, your products are shipped with the label adhered to the packaging.

Answer: We can ship the order according your requirement, such as by sea, by air, by delivery etc.

Answer: It’ll take around 15~45 days by sea shipment, 5~10 days by air freight, and 5~10 days by delivery. 

Sure

Answer: Our packing is standard packing for sea shipment, air shipment and delivery. Photos will be sent before shipment.

The shipping charge for sample is paid by customer.